Return Policy

Caring Solutions, LLC is committed to providing our customers with excellent service and our Return Policy is designed to make it easier to expedite returns.

HOW TO SUBMIT A RETURN

Caring Solutions, LLC offers a few convenient ways to request a return, please contact the Returns Department at (800) 999-4301, send an email to returns@shopcaringsolutions.com or online by clicking here. Caring Solutions, LLC cannot accept any unauthorized returns without a previously issued Return Merchandise Authorization (RMA).

When requesting an RMA, please provide the Caring Solutions, LLC Representative with your customer account number, purchase order, model, serial number (if applicable), quantity, reason for return and a valid email address. RMA’s expire after 30 days of issuance.

Products that are shipped directly from the manufacturer will be returned to the manufacturer. Caring Solutions, LLC will provide our customers with the manufacturer’s mailing address as well as the manufacturer’s RMA number.

PRODUCT WARRANTIES AND RETURNS

Caring Solutions, LLC sells products from several manufacturers and each manufacturer has their own specific warranty and return policies. The warranty and return policies are listed for each specific product under the FAQ tab.

PRODUCT DAMAGED IN SHIPPING

Within seven (7) days of the original receipt, customers should inspect items and contact Caring Solutions, LLC to report any damaged products.  Caring Solutions, LLC will issue an RMA; notify the shipper to arrange for an inspection and pick-up, then process a replacement order.

EFFECTIVE DATE: 2/15